Program Monitoring
Conexion One has developed a comprehensive dashboard that lets you monitor “live” the results of your program.
CRM Technology
Conexion One award-winning solution offers case-by-case control where we gather and use historical information to assist an agent to look-ahead on each call. Our solution reduces bottlenecks, improves first call resolution and can be configured to automatically escalate and alert with e-mail, SMS and live call notifications.
Contact Center Technology
Our Automatic Call Center application manages all voice, e-mail and Web-chat so we can intelligently route customers in real time to the best agent for their needs. Our predictive dialing application offers both live and automated voice detection in order to decrease agent idle time and provide a better level of service to your program.
Comprehensive Reporting
Our reporting system is designed around your business needs. We give you the tools to monitor our performance and the performance of your program.
Carrier Grade Class-5 ACD Tandem MORE
CTI (Computer Telephony Integration) MORE
IVR (Interactive Conexion One Response) MORE
Along with the most recent technology advances on equipment, infrastructure, connectivity, applications and technical disaster recovery.
Address
1800 Bering Drive, Suite 945
Houston, Texas 77057
Oriente 233 No. 168
Col. Agricola Oriental,
C.P 08500 México, D.F.
Contact Number Office
USA +1 877 486-4239
Mexico (+5255) 1167-4000
E-mail info@oneconexion.com
