Carrier Grade Class-5 ACD Tandem

PBX services are provided through Altigen Communications equipment and iKTK software.

• Non-blocking with critical redundancy
• Remote live call couching, monitoring and barge-in.
• Skills based routing with inbound/outbound blending.
• Predictive high capacity dialer with answer detection.
• Outbound managed recorded message delivery.
• Non-blocking inbound/outbound IVR.
• Per-call/program caller ID morphing.
• Designed to personalize customer specific needs.
• Monitoring, screen recording, scripting and reporting.
• Customer CRM integration.

iKTK Software MORE

Carrier Grade Class-5 ACD Tandem

CTI (Computer Telephony Integration) MORE

IVR (Interactive Conexion One Response) MORE

Address

1800 Bering Drive, Suite 945
Houston, Texas 77057

Oriente 233 No. 168
Col. Agricola Oriental,
C.P 08500 México, D.F.

Contact Number Office

USA +1 877 486-4239

Mexico (+5255) 1167-4000

E-mail info@oneconexion.com